Frequently Asked Questions

Call and speak with the administrator or alternate administrator to discuss your needs and how Surpassion Healthcare Services, INC. can meet them. If both parties agree to proceed, an in-office meeting for intake and admission will be scheduled.

Surpassion Healthcare Services, INC. evaluates each case request individually and accepts cases only if the client’s needs can be met. All potential clients must undergo a vetting process to become an Agency-Directed client.

Simply call us at 540-412-5529 or 844-246-0203. A knowledgeable care staff member will discuss your situation and help determine the appropriate care for you or your loved one.

No, hospitalization is not required to receive home healthcare. Many patients are referred by their personal physicians.

• Do you frequently refer patients to this agency?
• (To a physician) Are your patients satisfied with the services?
• Do you have a contractual arrangement with this agency? If so, are they required to meet special standards of care?
• How long have you been working with this particular agency/caretaker?
• What are some of the strengths and weaknesses of the agency/caretaker that you noticed?

Services begin after intake and admission. The request for services must be authorized by the Department of Social Services (DSS), approved by Medicaid, and personal care hours designated by Medicaid before services can start.

Surpassion Healthcare Services, INC. will assign an aide after Medicaid authorizes your service request or private pay funds are submitted to the client’s account. This ensures the best aide is assigned to meet the client’s needs and that all administrative requirements according to the Virginia Department of Health (VDH), Medicaid, and agency policies and procedures are met.

Surpassion Healthcare Services, INC.’s aides undergo a rigorous interview process, including National, State, and County criminal background checks as well as a Child Protective Services check. Only candidates with adequate knowledge and experience are selected and trained. Selected aides receive Agency orientation and training before assignment. They must complete a probationary period with an experienced aide and be physically capable, ready, and willing to perform their duties.

Our aides are highly reliable. We continuously evaluate performance, and those found unreliable are not retained.

Yes, all care team members are fully insured and bonded against theft.

Yes, provided they meet VDH and Medicaid requirements for a Home Health Aide (HHA). They must be at least 18 years old, proficient in English, complete a 40-hour Medicaid-approved PCA course, and pass the necessary background checks.

Yes, we maintain a waiting list as we intentionally limit our client intake to ensure personalized oversight and care.

A nurse or therapist will conduct an initial evaluation, focusing on self-care management and coordination with your doctor to promote proactive care. This approach involves educating you and your caregivers and actively engaging you in your health care.

Yes, a nurse will assess your needs and collaborate with your doctor to develop a personalized care plan. The staff will implement this plan and keep your doctor updated on your progress, making adjustments as necessary.

The frequency of visits is based on your doctor’s orders and may be adjusted as needed to provide optimal care.

• Our goal is to establish a long-term caregiving relationship with your loved one. Should your family want to request another caregiver for any reason, we’ll search for a match until your family is happy. We understand that a strong rapport and trust with a caregiver is vital to a successful home-care experience.
• If your loved one receives care for many hours in a day or at different times of the day throughout the week, it may be necessary to schedule more than one caregiver in a given week. If your family requires multiple caregivers, our goal is the same: we want you to be satisfied and happy. We’ll do what it takes to make sure we achieve that goal.

Yes, Surpassion Healthcare Services, INC.’s caregivers can assist with and monitor the self-administration of medication.

• Home Care: Agencies provide household and personal care services, such as meal preparation, cleaning, and assistance with bathing or dressing.
• Home Healthcare: Offers medical treatment for illness or injury to help patients recover, regain independence, and manage chronic conditions like heart disease, COPD, or diabetes. It can include personal care services as part of the care plan ordered by a doctor.
• Hospice Care: Provides non-curative treatment and comfort for those facing life-limiting illnesses. It includes a support system of medical, social, psychological, and spiritual services for patients and their families.

A patient’s residence can be their house, apartment, a relative’s home, a home for the aged, or another type of institution. However, hospitals, skilled nursing facilities (SNF), or intermediate care facilities (ICF) are not considered the patient’s home.

Medicare may cover home healthcare if you meet certain eligibility requirements and your doctor certifies the need. Additionally, state Medicaid programs or private insurance may cover home healthcare or services not covered by Medicare. Check with your state Medicaid program or insurance provider for specific eligibility requirements.

Surpassion Healthcare Services, INC. currently accepts Medicaid Waivers and Private Pay.

Surpassion Healthcare Services, INC. also accepts cash, checks, money orders, Visa, MasterCard, and Diners Club.

Surpassion Healthcare Services, INC. is licensed by the Commonwealth of Virginia.

• Personal Care
• Respite Care
• Skilled Nursing
• Case Management
• EDCD Waivers
• DD Waivers
• ID Waivers
• EPSDT

Surpassion Healthcare Services, INC. is approved by the Virginia Department of Health and Medicaid as a Home Health Agency and by the Department of Behavioral Health Services as an Early Intervention Provider.

Yes, Surpassion Healthcare Services, INC. provides advocacy and advocacy training for primary caregivers to support Individualized Education Programs (IEPs).

Disclaimer: We are not lawyers.

Surpassion Healthcare Services, INC. was founded in Fredericksburg, Virginia, in 2010.

Surpassion Healthcare Services, INC.’s staff undergo a thorough interview process. Our highly qualified and trained staff have decades of experience. All team members receive ongoing monthly in-service training to maintain proficiency and quality of care. Additionally, staff are required to pursue continuing education and are evaluated every six months on job performance.

• Thorough interview process
• State and federal background checks
• Drug testing
• Comprehensive personal and professional reference checks
• Submission of current licenses
• Competency evaluations
• Complete health assessment

Agency-Directed (AD)

• Provided by a Medicaid-enrolled provider agency.

Consumer-Directed (CD)

• A statewide Medicaid service delivery model that offers an alternative way to receive home care services.
• The consumer has more control over who provides their care and how it is provided.
• Available services through the CD model or AD model include personal care, respite care, and companion care.
• To receive CD services, the individual or a designated individual must act as the Employer of Record (EOR).
  • The EOR hires, trains, and supervises the attendants.
  • For minors under 18, an EOR is required.
  • The CD model allows the individual to directly handle hiring, training, scheduling, terminating staff, and monitoring service provision.

Consumer Directed Personal Assistance Program (CDPAP)

• The consumer or their family member, friend, or guardian directs the care, performing functions typically managed by a vendor.
• All counties and mainstream Managed Care and Managed Long Term Care plans must offer a CDPAP program and inform eligible individuals of this option.
• Eligible individuals include those who qualify for services provided by a certified home health agency, long-term home health care program, AIDS home care program, or personal care services.

Eligibility for CD Services

• An individual may be ineligible for CD services if:
  • They cannot act as the employer, and no one else can assume this role.
  • Health and safety cannot be assured with CD services.
  • They have medication or skilled nursing needs or medical/behavioral conditions that CD services cannot meet.

• The individual must have a condition due to illness or injury that restricts their ability to leave their residence except with the aid of supportive devices such as crutches, canes, wheelchairs, and walkers; the use of special transportation; or the assistance of another person; OR if leaving home is medically contraindicated.
• The individual does not need to be bedridden to be considered “confined to the home.” However, the condition should be such that there is a normal inability to leave home and, as a result, leaving home would require a considerable effort.