Step #1: Initial Contact
Call and speak with our administrator to discuss your needs and how Surpassion Healthcare Services, INC. can meet them. If both parties agree to proceed, an in-office meeting for intake and admission will be scheduled. Contact us at 540-412-5529 or 844-246-0203.
Step #2: Initial Assessment
To ensure the highest quality of care, we begin with a thorough assessment of your needs. Conducted by our experienced nurses and case managers, this process identifies your physical, psychological, social, and environmental requirements, forming the foundation for your personalized care plan.
Step #3: Customized Care Plans
Based on the initial assessment, we develop a flexible care plan tailored to your specific health conditions and living environment. This ensures that all aspects of your health and well-being are addressed comprehensively and conveniently.
Step #4: Beginning Services
After the intake and admission process, your request for services must be authorized by the Department of Social Services (DSS), approved by Medicaid, and personal care hours designated by Medicaid before services can start. We aim to begin services promptly after these approvals.
Step #5: Assigning a Caregiver
Surpassion Healthcare Services, INC. will assign an aide after Medicaid authorizes your service request or private pay funds are submitted. This ensures the best aide is assigned to meet your needs, complying with all administrative requirements according to the Virginia Department of Health (VDH), Medicaid, and agency policies.
Step #6: Comprehensive Care Programs
Our goal is to provide exceptional care programs that address all aspects of your health and well-being. From personal care and companionship to skilled nursing and respite care, we are dedicated to enhancing your quality of life.
Step #7: What to Expect on the First Visit
A nurse or therapist will conduct an initial evaluation, focusing on self-care management and coordination with your doctor to promote proactive care. This approach involves educating you and your caregivers and actively engaging you in your health care.
Step #8: Frequency of Visits
The frequency of visits is based on your doctor’s orders and may be adjusted as needed to provide optimal care. We ensure that your care plan is followed diligently, and any adjustments are communicated and coordinated with your healthcare provider.
Step #9: Personalized and Consistent Care
Our goal is to establish a long-term caregiving relationship with your loved one. Should your family want to request another caregiver for any reason, we will find a suitable match. We understand that a strong rapport and trust with a caregiver is vital for a successful home-care experience.
Step #10: Financial Assistance and Payment Options
We accept various payment methods, including Medicaid Waivers, Private Pay, cash, checks, money orders, Visa, MasterCard, and Diners Club. For further details, contact us to discuss your financial options and ensure your care is accessible.If you have more questions, feel free to contact us or read through our Frequently Asked Questions for further guidance.